Revision Policy
We provide guaranteed unlimited revision. Customers can ask us for unlimited free revisions and we will
revise their design without any additional charges provided that the design and concept remains the
same. Revision Turnaround Time would be 24 to 48 hours.
Refund Policy
We ensure 100% customer satisfaction for all our services. However, the refund policy is
available to accommodate the customers' concerns. All refund requests will be fulfilled as per the
following arrangement:
If request for refund is made after 12 hours of initial design samples delivery then you would not be
eligible for any refund. No refund request will be entertained if you have posted revision on any of the
initial design samples provided. All refund requests should be communicated to the support department.
https://nhaenterprises.online, based on the violation of your user agreement reserves the right to
approve/disapprove your request on an individual case to case basis. We ensure 100% customer
satisfaction for all our services. However, the refund policy is available to accommodate the customers'
concerns. All refund requests will be fulfilled as per the following arrangement: - You have chosen a
special package. The primary design concept has been approved. - You have demanded revisions. - The
cancellation has been made due to reasons non-related to the company. - The company has not been
contacted for more than 2 weeks of project. - Company’s policies, or policy, have been violated. - Other
company or designer has been approached for the same project. - The creative brief is lacking in
required information. - A complete design change has been demanded. - The claim has crossed the given
‘request for refund’ time span. - The business is closing or changing name or business. - Reasons such
as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service
will not be subject to refund under any circumstances. - If a client subscribes for a service bundle and
happens to be dissatisfied with a particular service, refund will only be applicable on that particular
service and ‘not’ the entire bundle. - The client will not be entitled to any refunds after 15 days,
from the date of purchase. - Services including but not limited to Social Media, SEO, Domain
Registration and Web Hosting are not entitled to refunds under any circumstances. - In case of websites,
refunds will not be entertained once the client has approved the design and the website is sent for
development
How to claim your refund
To assure your refund request is approved, please make sure you meet the following requirements: 1.
Claim your refund specifying your concern by contacting us via any of the following three modes: i.
Tollfree # (205) 508 9893 ii. Live Chat. Click here to start chat now iii. Email. Click Here to send us
an email for a prompt response 2. We will try to resolve your concern by virtue of our revision policy
immediately or else will email you a refund request approval from our refund department. After the
refund, your design rights would be obtained by https://nhaenterprises.online and you would not be able
to display any version of the design sent by company. Let us also specify that: i. Since the design
rights would now be transferred to the company, you agree that you will have no right (direct or
indirect) to use any response or other content, work product or media, nor will you have any ownership
interest in or to the same. ii. Working in collaboration with the Government Copyright Agencies
nhaenterprises.online would share Copyright Acquisition information for the refunded designs that would
restrict the re-use of the designs as original designs in the future. If you have any questions or
concerns about our Refund Policy, please contact us.
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don't deviate from the specifications
provided by you in the order form. he designs are created after a thorough research which ensures the
design quality and uniqueness.
100% Satisfaction Guarantee
The free multiple revision offer as per specifications ensures that you get 100% satisfaction. We rework
the ordered design and keep on revising it until you are 100% satisfied. We offer free complete
coordination with your printing company, if required.
Domain and Hosting
Domain and hosting will be provided for free with website packages, where applicable. All the email
accounts provided with website packages can be configured on third party email softwares such as
outlook. Each email account will have 10MB of space. If you are not hosting your website with us, we
will not provide email accounts.
Delivery Policy
All design order files are delivered to Account Area as per the date specified on the "Order
Confirmation". An e-mail is also sent to inform the client about their design order delivery made to
their specific account area. All policies pertaining to revision & refund are subject to date and
time of design order delivered to client's account area. All design order files are delivered to Account
Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client
about their design order delivery made to their specific account area. All policies pertaining to
revision & refund are subject to date and time of design order delivered to client's account area.
So, If there isn't any response from the client for up to 30 Days then we won't be able to entertain you
unless you pay reactivation Fee. We deliver all our customized design orders via e-mail within 2 to 3
days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first
logo or website samples within 12 hours by paying just Pound 100 extra! For further assistance, contact
us at 24-Hour Customer Support Center.
Record Maintenance
We keep a record of your finalized design once we provide you the final files.If you require the final
files again in the future we can send them to you at your request.
Customer Support
We offer 24-Hour Customer Support to address your queries and questions.You can contact us any time and
we guarantee to respond immediately.
Financing Policy
GDC loan facility has been provided to you in association with Fortune Financing. The loan provided by
fortune financing to our customers are backed by the product they order. In case of non- payment,
fortune financing will have the privilege to revoke design copyrights from our customers. Customers with
revoked copyrights won't be allowed to use our products for commercial purpose.
Communication Policy
YOU agree that NHA Enterprises LLC is not liable for any correspondence from email address (es) other
than the ones followed by our own domain i.e. "..@ artistis web studios" or/and any toll free number
that is not mentioned on our website. NHA Enterprises LLC should not be held responsible for any
damage(s) caused by such correspondence. We only take responsibility of any communication through email
address (es) under our own domain name or/and via toll free number i.e. already mentioned on NHA
Enterprises LLC Website.
